Verizon prospects throughout the U.S. reported issues accessing the corporate’s wi-fi community, with some reporting Monday morning that their cellphone service was down and restricted to SOS mode.
As of 10:11 a.m. ET, greater than 100,000 studies of Verizon outages had been logged with DownDetector, a website that tracks service outages for telecommunications suppliers, web sites and different companies.
Outages have been reported from New York to Los Angeles, with the principle grievance linked to lack of service on prospects’ cellphones.
Prospects started reporting issues shortly after 9 a.m. ET, with some turning to social media to ask Verizon for refunds.
“It has been over two hours and we do not even know why that is occurring. All of us pay a fairly penny for our Verizon invoice, this time ought to be compensated till the problem is totally resolved,” one buyer posted to Verizon’s buyer assist account on X.
Folks throughout the nation mentioned their telephones had no service apart from SOS mode.
“SOS in Ohio since mid-morning. Was engaged on my drive into work, however went down a number of hours in the past and hasn’t come again,” one person wrote on DownDetector.
In a press release emailed to CBS MoneyWatch, Verizon mentioned it’s conscious of the problem.
“We’re conscious of a problem impacting service for some prospects,” a spokesperson mentioned. “Our engineers are engaged and we’re working rapidly to determine and resolve the problem.”
What’s SOS mode?
Cell phones will generally swap to SOS mode once they’re having bother connecting to a wi-fi community. Because the title suggests, SOS mode means the cellphone can nonetheless make emergency calls, equivalent to 911, by connecting to different carriers, in response to Apple.
Some prospects complained on social media that the outage is making it unimaginable for them to make use of 2-factor authentication, which is when an organization sends a code by way of textual content to a buyer’s cell phone throughout login as an added safety precaution. The client then makes use of the code to entry an account, equivalent to monetary companies account or work electronic mail — in addition to their Verizon accounts.
“Additionally how can I log into my verizon account if I am unable to confirm who I’m by getting a textual content due to an outage?” one person wrote on X.
